Faq’s

How long will it take to receive my order?

Our products are handcrafted and are made to order.
 Lead times can vary from 10 to 30 working days.

Where is your shop and can I visit?

You can visit us at 9 Azalea Street, George South. We are available on Monday, Wednesday and Fridays from 09:00 to 15:00.

Do you have stockists?

Yes, we have stockists all over South Africa. Contact us for more information.

How do I make sure I order the correct size?

We have size charts available, have a look in the product gallery. We can give advice on what size to take, get in contact with us.

Do you deliver?

Yes, we delivery countrywide. We make use of The Courier Guy, but also offer Postnet & Paxi.

Can I arrange my own courier?

Absolutely! We will let you know when you’re parcel is ready for collection, together with the collection address.

How much is delivery?

Paxi – R90. Postnet – R140 and The Courier Guy – R150.
Paxi and Postnet are for flyer bags only, if you order a bigger & heavier item, we send it with The Courier Guy.

Do you ship Internationally?

International shipping rates shall be quoted on request.
Please send an email to winkel@mooersemooi.co.za and provide us with your full address as well as the item that you are interested in so that we can quote accordingly.

What if my order is a gift?

We can send your gift directly to the lucky person all wrapped up and tied with a bow at no additional cost. Contact us on whatsapp or email to request this option. Make sure to put the details of the receiver in the shipping section.

What if my order is damaged?

We cannot take responsibility for anything that happens in transit or for missing/undelivered parcels, but we always strive to be as accommodating as we can. If something does arrive damaged, please send us an email with images attached and we will see how we can help you. We do our utmost best to pack al orders securely.

What if I want to return something?

Please read our Return Policy.

get in touch

+27 64 524 1490
9 Azalea Street,
George South, George
winkel@mooersemooi.co.za

Hours:
Monday, Wednesday & Friday
09:00 to 15:00

Catalogue

View and download our latest catalogue